UX Experiences
MetroWall’s Wally Internal Chatbot
Built an AI-generated chatbot for MetroWall's team to further optimize our process and make information more easily accessible across teams. To accomplish this, I took an AI course to learn more about the tools needed to execute this project. Using this knowledge, I implemented the bot and collaborated with each department to identify critical knowledge sources. Once the bot was built, I then tested the bot before rolling it out to the larger team. After rolling the bot out to the entire company, I tracked KPIs to see how people were using the bot and worked with fellow AI advocates to identify and fill knowledge gaps.
Skills Used
Took Copilot Studio Course to learn skills to execute chatbot
Project management
AI ethics
Chatbot testing
Knowledge database identification and curation
Data maintenance
Created and led cross-departmental AI committee
Interactive Process Page
When clients choose MetroWall as their glass wall partner, they're getting a single point of contact for all things glass walls. This is made possible by our robust, fully integrated process. We have always been candid with clients about our process and share all of the steps that we work with them through. As a result, we wanted to create an interactive experience on our website that would provide value to users who are learning more about MetroWall and our process. This project had three phases:
Scriptwriting and Content Capture
Video Production
UX Design and Development
The project required me to budget, negotiate freelance rates, write, direct, and capture video content in the field. Additionally, I worked with freelance video editors and UX designers to execute our vision.
Skills Used
Budget management
Project management
Scriptwriting
Content Capture
Video production
Collaborated with agency UX designer to create interactive experience
